PREAMBLE
1. These general conditions of sale are agreed between Hot Cave Sauces, headquartered at Rua do Vale, 22, Almoinhas Velhas, 2755-208 Alcabideche, tax identification number 516110055 and contact +351910304270, hereinafter referred to as “COMPANY/BRAND/DOMAIN“ and people who wish to make purchases through the website hotcavesauces.com hereinafter referred to as “User”.
2. The parties agree that purchases made through the hotcavesauces.com website will be governed exclusively by this contract, excluding any conditions previously available on the website.
ARTICLE 1 - PURPOSE
1. The purpose of these general conditions of sale is to provide and define all the necessary information to the User about the ordering, sale, payment and delivery arrangements for purchases made on the hotcavesauces.com website.
2. These conditions govern all the steps necessary to place the order and guarantee the follow-up of this order between the Contracting Parties.
ARTICLE 2 - ORDER
1. The User completes his order by completing the purchase process presented on the hotcavesauces.com website, adding the product(s) or service(s) he intends to order to the shopping basket:
2. To send your order, the User must:
a) Register on the website hotcavesauces.com, providing the information requested therein.
b) Log in (providing a combination of e-mail and password chosen by the User when registering).
c) Complete the information and choose the options available to you throughout the order completion process (delivery and billing address, shipping method, payment method, as well as the NIF and the name that, for tax purposes, you want shown on the invoice).
3. The final confirmation of the order by the User is equivalent to the full and complete acceptance of the prices and description of the products available for sale, as well as these General Conditions of Sale, which will be the only ones applicable to the contract thus concluded.
4. The COMPANY will honor orders received online only up to the limit of available stocks. In the absence of product availability, the COMPANY undertakes to inform the User as soon as possible.
5. The data contained in the invoice are the sole responsibility of the User. The invoice, once issued, cannot be reissued with changes.
6. Orders are valid for 7 (seven) days, unless the order is registered under a promotional campaign that defines a different period, and it is not possible to guarantee prices, discounts, promotions and offers beyond this period. If payment is not received by our services within the said period, the order cannot be validated. Any amount received after this date will be refunded or used in a new order.
ARTICLE 3 - PAYMENT
1. On the website hotcavesauces.com, the COMPANY offers the User the following payment methods via Easypay – Instituição de Pagamento Lda:
a) Multibanco reference;
b) MBWAY;
e PayPal:
c) PayPal;
d) Credit/debit card (Visa, Mastercard);
PLACEMENT EASYPAY LOGO AND BRANDS
2. In the case of payment by credit card, the debit will be made on the User’s card immediately after confirmation of shipment of the goods. If some products ordered are sold out, their value will be credited to the User’s card, after closing the order.
ARTICLE 4 - DELIVERY
1. Orders will be delivered within 6 working DAYS after placing the order. Delivery is carried out by the company CTT
2. Shipping costs may be added to the order depending on the product.
ARTICLE 5 - PRICES
1. Prices are to be understood in Euros, with fees and taxes included, taking into account the VAT in force on the date of payment of the order.
2. If there is an increase in the prices of any product, the User will be informed immediately, being able to choose to receive his order (paying the difference) or to proceed with its cancellation.
ARTICLE 6 - CANCELLATION AND RETURN
1. The cancellation or return process is handled on a case-by-case basis by Hot Cave Sauces. The request must be sent in writing to the contact email info@hotcavesauces.com, in accordance with article 6 of Decree-Law no. 143/2001, of April 26, the customer has a period of 14 days after the order is placed, with the instructions for canceling or returning the goods being answered and defined by the COMPANY, through the same means of communication.
2. Whenever possible, the refund should be made using the same method of payment, but if this is not possible, the user must present proof of payment and account or card ownership, so that the refund can be made by Bank Transfer.
3. The COMPANY undertakes to reimburse the User within a maximum period of 30 days.
4. The returned products must be in conditions of sale, that is, in the same state in which they arrived at the User’s hands, without any anomaly or damage.
5. If the value resulting from the exchange of products in an order is lower or higher than the initial value of the order, the settlement conditions will be indicated by the COMPANY.
ARTICLE 7 - PRIVACY POLICY
The processing of your data is carried out in compliance with the legislation on the protection of personal data. The same, subject to computer processing, will appear in the COMPANY’s database(s) and are intended for the registration and presentation of other products and services, as well as institutional information, to be made available by them.
Its provision is optional and is guaranteed, under the terms of the law, the right to access, rectify and cancel any data that directly concerns you, personally or in writing, directly to the address on the homepage of this website.